If your shoe is rubbing or causing pressure, it is usually a sign that the fit is not ideal for your feet. Every foot is unique, so a shoe that fits one person perfectly may cause pressure points for someone else. At GIESSWEIN, our goal is to provide you with an exceptionally comfortable walking experience.
Possible reasons include:
- The shoe size is too small or too large.
- The shoe is too narrow or too wide for your foot.
- The shoe shape does not match your foot shape (e.g. high instep, wide forefoot, narrow heel or bunions/Hallux valgus).
- The heel counter or other parts of the shoe may press against sensitive areas of your foot.
Can I soften the shoe?
Unfortunately, there is no safe way to permanently soften seams or the heel counter without damaging the shoe. If the shoe rubs or causes significant discomfort after only a short period of wear, it is usually an indication that the fit is not the right one for you.
💚 Our recommendation
At GIESSWEIN, it is very important to us that your shoes feel comfortable from the very first step. Shoes should never cause painful pressure points or require plasters to wear comfortably.
We therefore recommend returning the shoes under our 365-day satisfaction guarantee and choosing a model that better suits your individual foot shape. Your long-term comfort is our highest priority. 🍀
👣 Find your perfect fit
At GIESSWEIN, selected models are available in different widths to help you find the perfect fit:
Width F – for narrow, slim feet
https://www.giesswein.com/collections/schuhweite-eher-schmal
Width G – for normal feet (our standard width)
https://www.giesswein.com/collections/schuhweite-normal
Width H – for wider, stronger feet
https://www.giesswein.com/collections/schuhweite-eher-breit
💡 Blog: Shoe widths explained
https://www.giesswein.com/blogs/news/perfect-shoe-width-for-your-feet
📏 Size guide
https://www.giesswein.com/pages/grossentabelle
Tip: You can find the shoe width in the product details on our website.
If you are unsure about your size, we recommend ordering two sizes or, where available, different widths to try on at home. You can return the unsuitable pair free of charge within 14 days.
📦 Lost your return label?
No problem! If you no longer have your return label or return form, you can generate a new free return label anytime via our returns portal:
👉 https://sendback.giesswein.com/b2c/
Simply enter your order number, address and email address to download and print your new return label.