Some customers notice small wool bobbles or lint on their GIESSWEIN products after some time and wonder whether this is a material defect.
The good news is: In most cases, this is completely normal and a natural characteristic of high-quality wool. 💚
What is pilling?
Pilling is the formation of small wool bobbles or lint on the surface of a textile.
This can occur due to friction, for example:
- while walking
- through contact with socks or trousers
- when putting shoes on or taking them off
- in areas exposed to frequent wear (e.g. the heel or shoe opening)
As our Merino wool and virgin wool are 100% natural materials, individual loose fibres may work their way to the surface and form small wool bobbles.
Does this affect the quality?
No.
Pilling is not a material or manufacturing defect and does not affect:
- wearing comfort
- breathability
- temperature regulation
- or the functionality of the shoe or slipper.
It is purely a cosmetic effect on the surface of the material.
How can I remove pilling?
The wool bobbles can be removed very easily.
We recommend:
- carefully removing them by hand, or
- using a fabric shaver or lint remover.
👉 Important: Please use only light pressure to avoid damaging the wool fibres.
Once removed, the material will usually look neat and well cared for again.
Why do we use natural wool?
Merino wool and virgin wool offer many natural benefits:
🌿 Breathable
🌡️ Naturally temperature regulating
💧 Moisture regulating
☁️ Wonderfully soft
🌱 Renewable natural fibre
These natural properties make our products exceptionally comfortable while also meaning that slight pilling can occur as part of normal wear.
I'm still not satisfied with my product
Of course, you can return your product free of charge within our 365-Day GIESSWEIN Satisfaction Guarantee.
Once we receive your return, we will refund the purchase price to your original payment method.
👉 Return portal:
https://sendback.giesswein.com/b2c/
Please enter your order number or customer number as a reference in the return portal and include the return form or a copy of your invoice/delivery note in the parcel so we can process your return quickly.
Would you prefer a different model?
If you would like to choose another model instead, we recommend placing a new order directly at www.giesswein.com. Your new order will usually arrive within 2–5 business days.
We hope to delight you again with your next GIESSWEIN purchase. If you have any questions, we're always happy to help. 💚