Order and payment
- What can I do if I entered my email address incorrectly?
- My discount code isn't working – what can I do?
- I haven’t received an order confirmation email – what should I do?
- Bank transfers to Giesswein Walkwaren AG
- I couldn't find an invoice in my package – what should I do?
- How can I redeem a discount code at Giesswein?
- My size is sold out – what can I do?
- I have not received the email from Klarna with my invoice number or payment information?
- Has Klarna received my payment?
- What requirements apply when paying with Klarna?
- What is Klarna and how can I pay with Klarna?
- Is there a time limit for redeeming gift cards?
- Can I have the remaining balance of a gift card paid out?
- What happens if the value of the gift card exceeds the order amount?
- Can I use a discount code when purchasing a gift card?
- Can I pay for a gift card with another gift card?
- Can I cancel a gift card after purchase?
- In which shop can I purchase and redeem gift cards?
- Are there physical gift cards for our online shop?
- How can I exchange my order?
- What is a gift card?
- What is the difference between a gift card and a discount code?
- How can I receive a catalog by post?
- Why did I receive a reminder notice even though I’ve already paid the invoice?
- How do I get my invoice / a copy of my invoice?
- Will I receive an order confirmation?
- I would like to change or cancel my order.
- When will my credit card be charged?
- How can I pay in the online shop?
- My desired product is no longer available — can I still order it?