If you have not received the email from Klarna containing your invoice number or payment information, you can access this information directly through Klarna. 💳
How to find your Klarna payment information
Log in to your Klarna account using your email address.
There you can view your orders, invoices and payment information.
Alternatively, you can use the Klarna app for iOS or Android.
➡️ Klarna Customer Service: https://www.klarna.com/at/kundenservice/
In which countries is Klarna available at GIESSWEIN?
Klarna is available at GIESSWEIN for delivery addresses in the following countries:
- Germany (DE)
- Austria (AT)
- Belgium (BE)
- France (FR)
- United Kingdom / UK
🔒 Data protection: Can GIESSWEIN access my Klarna account?
No.
Klarna is an external payment provider. For data protection reasons, GIESSWEIN does not have access to your personal Klarna account.
In particular, we cannot view:
- your Klarna invoice number
- your payment information with Klarna
- your current payment status in your Klarna account
- outstanding Klarna payments
- your personal Klarna account information
If you have questions about your invoice, payment information or Klarna account, please contact Klarna Customer Service directly.
I still cannot find my invoice
If your order is not displayed in your Klarna account or you still cannot find your payment information, please contact Klarna directly.
Klarna can check your payment information and assist you with questions regarding your invoice or Klarna account.
✅ In short
- Log in to your Klarna account or use the Klarna app.
- There you can view your invoice number and payment information.
- Klarna is available at GIESSWEIN for delivery addresses in Germany, Austria, Belgium, France and the United Kingdom / UK.
- For data protection reasons, GIESSWEIN has no access to your personal Klarna account or Klarna payment information.
- For questions about Klarna invoices and payments, please contact Klarna Customer Service.