Depending on whether you ordered online, by phone or by order card/post, the processing of your order is slightly different. Here is an overview. 🍀
Online order via www.giesswein.com
If you place your order via www.giesswein.com, you will receive an order confirmation by email shortly afterwards.
This will be sent to the email address you entered when placing your order.
Your order number is also included in the order confirmation. GIESSWEIN online order numbers begin with:
- GW...
Can I still change or cancel my online order?
Yes. After completing your online order, you have 60 minutes to change or cancel it.
After these 60 minutes have passed, changes or cancellations are no longer possible, as the order is already being prepared for further processing.
When will I receive my shipping confirmation?
As soon as your online order has been shipped, you will receive a shipping notification by email.
This email contains your tracking number or tracking link, which you can use to follow the current status of your parcel.
💡 Please also check your spam or promotional folder if you cannot find the order or shipping confirmation in your inbox.
What happens with a phone order? ☎️
If you place your order by phone, one of our customer service team members will enter the order into our system for you.
Phone order numbers generally begin with:
- VSKT...
If you prefer not to order online, we recommend placing your order by phone, as our team can enter and process it directly.
Delivery usually takes approximately 2–5 days.
What happens with an order placed by order card/post?
Orders sent to us by order card/post are entered manually into our system by our customer service team after they arrive.
The order number generally also begins with:
- VSKT...
Please note that sending your order by post can take significantly longer.
It may take up to 21 working days for your order card to reach us and be processed.
If you would like to receive your order as quickly as possible, we therefore recommend ordering by phone.
Will I receive an order confirmation or shipping confirmation by email for phone or postal orders?
At present, no automatic shipping confirmation with a tracking number is sent by email for orders placed by phone or by order card/post.
This technical function is currently not available for these types of orders.
Your order will, of course, still be processed and shipped as usual.
The main differences at a glance
Online order at www.giesswein.com
- Order number begins with GW...
- Order confirmation by email
- 60 minutes to change or cancel the order
- Shipping confirmation by email
- Tracking link or tracking number by email
- Shipping usually within 2–5 days
Phone order
- Order number begins with VSKT...
- Order is entered by our customer service team
- Delivery usually within 2–5 days
- No automatic shipping confirmation or tracking number by email
Order by order card/post
- Order number begins with VSKT...
- Order is entered manually after receipt
- Postal delivery and processing can take up to 21 working days
- No automatic shipping confirmation or tracking number by email
If you would like to order as quickly as possible without placing an online order, we recommend ordering by phone. 🌿