Have you paid for your GIESSWEIN order using Klarna and would like to return one or more items?
To ensure that your return is also registered with Klarna, we recommend reporting your return directly through your personal Klarna account.
Here is a simple step-by-step guide to help you through the process. 😊
Why should I report my return to Klarna?
When you report your return to Klarna, Klarna may temporarily pause your outstanding payments while your return is being processed.
This is particularly helpful if:
- Your Klarna invoice is still unpaid.
- Your payment deadline is approaching.
- You are returning only part of your order.
- Your return parcel is still in transit.
- You are waiting for GIESSWEIN to process your return.
Important: Reporting your return to Klarna is not the same as returning your items to GIESSWEIN. Please make sure you complete both steps.
How do I report my return to Klarna?
Step 1: Open the Klarna app or website
Open the Klarna app on your smartphone or visit the Klarna website for your country.
Germany:
https://www.klarna.com/de/
Austria:
https://www.klarna.com/at/
Belgium:
https://www.klarna.com/be/
France:
https://www.klarna.com/fr/
United Kingdom:
https://www.klarna.com/uk/
Step 2: Log in to your Klarna account
Sign in using the email address or phone number registered with your Klarna account.
Step 3: Select your GIESSWEIN order
Go to the "Purchases", "Orders" or "Payments" section.
Select the GIESSWEIN order for which you would like to report a return.
Step 4: Report your return
Select "Report return" or the corresponding return option in your Klarna account.
Follow the instructions on the screen and provide the requested details about your return.
If you are returning only certain items from your order, report the relevant partial return.
Please note: The names of menu options may vary slightly depending on your country and the version of the Klarna app.
Step 5: Keep your proof of return
Please keep the following information:
- Your return shipping receipt or proof of postage
- Your return tracking number
- Your GIESSWEIN order number
If Klarna requests proof of your return, you can provide these details through your Klarna account or directly to Klarna Customer Service.
Step 6: Check your confirmation and payment status
Once your return has been successfully reported, Klarna may temporarily pause the affected outstanding payments while your return is being processed.
Please check your Klarna account to confirm whether your payments have actually been paused.
Once GIESSWEIN has processed your return and sent the relevant information to Klarna, your payment plan will be updated accordingly.
Klarna will then inform you about your current payment status.
How do I return my items to GIESSWEIN?
Reporting your return to Klarna does not replace the actual return of your items to GIESSWEIN.
Please use the appropriate return shipping label to send your items back.
If you do not have a return label, you can register your return through our online returns portal:
GIESSWEIN Returns Portal:
https://www.giesswein.com/return
Follow the instructions and drop off your parcel with the designated shipping provider.
Important information for returns from the United Kingdom (UK):
Please register your return through the GIESSWEIN Returns Portal before sending your parcel.
Each order must be registered separately and shipped using its corresponding return label.
What should I do if my Klarna payment deadline is approaching?
If your payment deadline is approaching and your return has not yet been processed, we recommend the following:
- Report your return in your Klarna account.
- Check whether your payment has been temporarily paused.
- Keep your return shipping receipt and tracking number.
- Contact Klarna if your payment deadline is still active or you receive a payment reminder.
Please note: Returning an item does not automatically extend your Klarna payment deadline.
I have only returned part of my order. What happens to my Klarna invoice?
If you return only certain items from your order, please report the partial return to Klarna as well.
Once GIESSWEIN has processed your return, the corresponding refund information will be forwarded to Klarna.
Klarna will then adjust your payment plan accordingly.
You can check any remaining balance directly in your Klarna account.
How long does it take to process my return?
Processing a GIESSWEIN return may currently take approximately 14–21 business days.
Once your return has been processed and the refund has been initiated, the corresponding payment information will be updated with Klarna.
Please note that it may take some additional time for the updated payment status to appear in your Klarna account.
My return has not been registered with Klarna. What can I do?
If you are unable to report your return or Klarna has not yet registered it, please check the following:
- Have you selected the correct GIESSWEIN order?
- Have you completed all the steps to report your return?
- Have you already handed your return parcel over to the shipping provider?
- Do you have a shipping receipt and tracking number?
If the issue continues, please contact Klarna Customer Service directly.
How can I contact Klarna Customer Service?
For questions about reporting returns, pausing payments or your Klarna invoice, please use the official Klarna Customer Service website for your country.
Germany (DE)
https://www.klarna.com/de/kundenservice/
Austria (AT)
https://www.klarna.com/at/kundenservice/
Belgium (BE) – Dutch
https://www.klarna.com/be/klantenservice/
Belgium (BE) – French
https://www.klarna.com/be/fr/service-client/
France (FR)
https://www.klarna.com/fr/service-client/
United Kingdom (UK)
https://www.klarna.com/uk/customer-service/
You can also access the available contact options through the Klarna app or the Help Centre for your country.
Who should I contact if I have questions about my return?
GIESSWEIN can help you with:
- Return labels and return registrations through GIESSWEIN
- Shipping and tracking of your return parcel
- The processing status of your return
- Refunds processed by GIESSWEIN
Klarna can help you with:
- Reporting a return in your Klarna account
- Pausing outstanding payments
- Payment deadlines and payment extensions
- Outstanding Klarna invoices
- Payment reminders and late payment fees
- Questions about your personal Klarna payment plan
Our tip: We recommend reporting your return to Klarna as soon as possible after dropping off your parcel. Please keep your proof of postage until your return has been fully processed.
Thank you very much for your understanding and cooperation! 😊