Have you selected Klarna as your payment method for your GIESSWEIN order and have questions about your invoice or payment?
Here you can find out where to view your payment information and how to contact Klarna Customer Service in your country.
Who is responsible for my Klarna payment?
If you selected Klarna as your payment method, your payment is processed by Klarna.
GIESSWEIN does not have access to your personal Klarna account.
For data protection reasons, we are therefore unable to provide individual information regarding:
- Outstanding Klarna invoices and payment amounts
- Payment deadlines and due dates
- Payment reminders and late payment fees
- Payment extensions and instalment plans
- Payments already made or payments that have not been allocated correctly
- Changes to your personal payment information
For these matters, please contact Klarna Customer Service directly.
Where can I find my invoices and payment deadlines?
You can view your payment information directly in your Klarna account.
- Open the Klarna app or visit the Klarna website for your country.
- Log in using your registered email address or phone number.
- Go to the "Payments", "Purchases" or "Orders" section.
- Select your GIESSWEIN order.
- You can view the available invoice details, payment amounts and due dates there.
How can I contact Klarna Customer Service?
Please select the country associated with your Klarna account.
Germany (DE)
Phone: +49 221 669 501 10
Online Customer Service:
https://www.klarna.com/de/hilfe/
Live Chat:
Available through the Klarna app or the online Help Centre after logging in.
Postal Address:
Klarna Bank AB (publ)
Postfach 900162
90492 Nürnberg
Germany
Austria (AT)
Phone: +43 720 56 8111
Email: kunde@klarna.at
Online Customer Service:
https://www.klarna.com/at/hilfe/
Live Chat:
Available through the Klarna app or the online Help Centre after logging in.
Belgium (BE)
Phone: +32 2 897 53 81
Online Customer Service (Dutch):
https://www.klarna.com/be/hulp/
Online Customer Service (French):
https://www.klarna.com/be/fr/aide/
Live Chat:
Available through the Klarna app or the online Help Centre after logging in.
France (FR)
Phone: +33 1 79 35 53 91
Online Customer Service:
https://www.klarna.com/fr/aide/
Live Chat:
Available through the Klarna app or the online Help Centre after logging in.
United Kingdom (UK)
Phone (free from within the UK): 0808 189 3333
Alternative Phone Number: +44 20 3005 0833
Online Customer Service:
https://www.klarna.com/uk/help/
Live Chat:
Available through the Klarna app or the online Help Centre after logging in.
What should I do if I receive a payment reminder from Klarna?
If you have received a payment reminder or late payment notice from Klarna, please check the payment status in your Klarna account first.
For questions regarding payment deadlines, late payment fees or payments you have already made, please contact Klarna directly.
Important: Please do not ignore outstanding payment notices. Check your current payment status and contact Klarna as soon as possible if anything is unclear.
What happens to my Klarna invoice if I return an item?
If you return an item to GIESSWEIN, we recommend that you also report your return directly in your Klarna account.
This allows Klarna to take your return into account and may temporarily pause the relevant outstanding payments while your return is being processed.
Please note: Reporting a return to Klarna does not replace the actual return of your items to GIESSWEIN.
Your return will be processed by GIESSWEIN. Once the return has been processed and the corresponding information has been updated, Klarna will adjust your payment plan accordingly.
When should I contact GIESSWEIN?
Our GIESSWEIN Customer Service team will be happy to help you with questions regarding:
- Your GIESSWEIN order
- Shipping and delivery
- Returns and return status
- Product complaints and product information
For questions about your personal Klarna account, outstanding invoices, payment deadlines or late payment fees, Klarna is the correct point of contact.
Our tip: The easiest way to manage your Klarna payments is through the Klarna app. There, you can view your payment details and contact Klarna Customer Service directly if needed.