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Has Klarna received my payment?

  • Updated

As soon as Klarna has received and processed your payment, Klarna will send you a payment confirmation by email. 💳

You can also check the current payment status at any time directly in your Klarna account or in the Klarna app.

 

How can I check my payment status?

Log in to Klarna using the email address you used for your order.

There you can:

  • check the current payment status
  • view outstanding payments
  • see payments that have already been processed
  • access your Klarna order and payment information

Alternatively, you can use the Klarna app for iOS or Android.

 

I have paid, but my payment is not showing yet

Please note that processing a payment may take some time.

Klarna recommends waiting up to 3 days after making the payment and then checking the payment status again in your Klarna account or in the Klarna app.

For a bank transfer, it may take several days for the payment to be processed.

You may therefore receive a payment reminder from Klarna in the meantime, even though your bank transfer is already on its way.

 

My payment has still not been registered after 3 days

Please check:

  • Has the amount already been debited from your bank account?
  • Was Klarna the payment recipient?
  • Did you use the correct payment information?
  • Did you enter the correct payment reference?

If the payment is still not displayed, please contact Klarna Customer Service directly and have your proof of payment ready.

 

I accidentally transferred the payment directly to GIESSWEIN

For a Klarna invoice, payment must be made to Klarna using the payment information provided by Klarna.

If you accidentally transferred the invoice amount directly to GIESSWEIN, Klarna cannot allocate this payment to your Klarna invoice.

In this case, please contact GIESSWEIN Customer Service. We will check the payment received by us and assist you with the next steps.

💡 Important: Your Klarna invoice may continue to be shown as unpaid until Klarna receives a payment that can be correctly allocated.

 

🔒 Can GIESSWEIN see whether Klarna has received my payment?

No.

Klarna is an external payment provider. For data protection reasons, GIESSWEIN has no access to your personal Klarna account or the payment status shown there.

We therefore cannot see:

  • whether Klarna has already processed your payment
  • when Klarna received your payment
  • which Klarna invoice is still outstanding
  • which payment information is stored in your Klarna account

For questions regarding the receipt or status of a payment, please contact Klarna directly.

 

🌍 In which countries is Klarna available at GIESSWEIN?

Klarna is available on www.giesswein.com for delivery addresses in the following countries:

  • Germany (DE)
  • Austria (AT)
  • Belgium (BE)
  • France (FR)
  • United Kingdom / UK

 

✅ In short

  • After your payment has been successfully processed, Klarna will send you a payment confirmation by email.
  • You can check your payment status at any time in your Klarna account or the Klarna app.
  • Bank transfers may take several days to process.
  • If the payment is still not displayed after 3 days, check your payment details and contact Klarna if necessary.
  • GIESSWEIN has no access to your personal Klarna account or Klarna payment status.

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