If your package arrived damaged or opened, we are happy to assist you.
Please visit the nearest DHL branch (in Germany or EU countries) or Post branch (in Austria or Italy) within 7 days of receipt and have a damage report created.
🔹 Important:
The report must be stamped by the branch – only then can it be processed further.
Please send us the stamped damage report via the contact form and provide your order number, customer number, and the affected model. After send documents to: shop@giesswein.com