GIESSWEIN cannot set an individual shipping or delivery date for orders that have already been placed.
An order therefore cannot be held until a specific date, picked and processed later, or deliberately shipped only after a requested date.
If you will not be at home at the expected delivery time, you can check which DHL delivery options are available for your shipment once it has been dispatched.
Why can GIESSWEIN not hold my order until a specific date?
Our order and shipping processes are designed to process orders as quickly as possible.
Once an order has been placed, automated processing and order picking begin immediately. For this reason, individual requests regarding the shipping date cannot be added to the process afterwards.
This means:
- An order cannot be paused until a requested date.
- Shipping cannot be postponed because of a holiday or absence.
- GIESSWEIN cannot enter an individual shipping date.
- GIESSWEIN cannot guarantee a specific DHL delivery day.
- An order cannot be deliberately picked only after a certain date.
- A later delivery date cannot be added to an existing GIESSWEIN order afterwards.
What can I do if I am not at home when my parcel is delivered?
Once your order has been shipped, you can check the tracking information and the delivery options offered by the shipping provider.
For shipments with DHL, different options may be available depending on the parcel and its current shipping status.
These may include:
- Changing the delivery day
- Selecting a preferred neighbour
- Setting a preferred delivery location
- Redirecting the parcel to a Packstation
- Redirecting the parcel to a DHL branch
- Managing the parcel via DHL tracking
- Receiving notifications about the current shipment status
👉 Open DHL preferred delivery options
⚠️ Important: DHL determines which options are available for each individual shipment. Availability may depend on the current shipping status and the type of shipment.
Can I choose a different delivery day with DHL?
As part of its preferred delivery service, DHL may allow you to select a different delivery day for eligible shipments.
If DHL offers the “Delivery day” option for your shipment, you can use it to change the delivery date within the options provided by DHL.
GIESSWEIN itself cannot select or guarantee this date for you.
Use a DHL customer account for more flexible deliveries
If you regularly receive DHL parcels, a DHL customer account can be helpful.
A DHL customer account gives you access to different services for more flexible parcel delivery and allows you to manage your shipments more easily.
👉 Register for a free DHL customer account
Depending on the options available, DHL preferred delivery allows you to influence when and where you would like to receive your parcels.
Benefits of a DHL customer account
With a DHL customer account, you may be able to:
- ✅ Receive parcels more flexibly
- ✅ Set a preferred delivery location
- ✅ Select a neighbour to receive your parcel
- ✅ Choose a different delivery day for eligible shipments
- ✅ Redirect shipments to a Packstation or DHL branch
- ✅ Track your shipments in the shipment overview
- ✅ Receive information about the expected delivery day
- ✅ Use live tracking where available
- ✅ Receive digital delivery notifications
This allows you to adapt parcel deliveries more closely to your personal availability.
How do I create a DHL customer account?
- Open the DHL registration page:
👉 Register for a DHL customer account - Enter your personal details.
- Select the DHL services you would like to use.
- Confirm your registration using the email sent to you by DHL.
- For certain functions, additional verification of your address or identity may be required.
Once your account has been successfully set up, you can manage the delivery options available to you online or via the Post & DHL app.
Which DHL delivery option is useful during a holiday or absence?
The best option depends on your personal situation and the DHL services available for your shipment.
Delivery day
If you are only at home on certain days, check whether DHL offers the option to select a different delivery day for your shipment.
Preferred neighbour
If a trusted person in your immediate neighbourhood can accept the parcel for you, you may be able to select them as your preferred neighbour, provided DHL offers this option.
Preferred delivery location
You can specify a suitable delivery location on your property where DHL may leave your parcel if you are not at home.
Please select only a secure, weather-protected location that is accessible to the delivery driver.
Packstation
A DHL Packstation allows eligible parcels to be delivered independently of whether you are at home and collected later.
The relevant DHL requirements apply when using a Packstation.
Parcel redirection
If your parcel is already on its way and you cannot receive it at the specified address, DHL may offer redirection to a Packstation or DHL branch for eligible shipments.
Can GIESSWEIN redirect my order to a Packstation or another address afterwards?
Once the order has been processed or shipped, GIESSWEIN generally cannot change the delivery address or shipping process individually.
Please check directly with DHL whether parcel redirection or another delivery option is available for your shipment.
👉 Manage DHL shipments and preferred delivery options
I am going on holiday – when should I place my order?
If you already know that you will be away for several days and nobody can accept the parcel for you, we recommend:
Please place your GIESSWEIN order only when you can ensure that the delivery can be accepted.
As GIESSWEIN orders are processed automatically immediately after they are placed, we cannot hold an order until you return.
If you have already placed your order, please check the available DHL delivery options once the parcel has been shipped.
I have just placed my order – can GIESSWEIN still stop it or ship it later?
Even shortly after an order has been placed, automated processing may already have started.
A later requested shipping date therefore cannot reliably be added afterwards.
Once the order has been shipped, please use the available options provided by the shipping carrier if you need to adjust delivery because of your absence.
⚠️ Important information about DHL preferred delivery options
DHL preferred delivery is a service provided by DHL and is not controlled by GIESSWEIN.
GIESSWEIN therefore cannot:
- activate a specific DHL delivery option
- guarantee a particular delivery day
- arrange a DHL redirection on behalf of the recipient
- guarantee that all DHL options will be available for every shipment
Please check the options available for your shipment directly in DHL tracking or in your DHL customer account.
ℹ️ Summary
Can GIESSWEIN ship my order only from a specific date?
No. An individual later shipping date cannot be added after the order has been placed.
Can my order be held until after my holiday?
No. Orders are processed and picked automatically.
Can GIESSWEIN set a specific delivery day?
No. We cannot guarantee an individual delivery date.
Can I change the delivery day myself with DHL?
For eligible shipments, DHL may offer the “Delivery day” option.
Can I redirect my parcel to another location?
Depending on the shipment, DHL may offer redirection to a Packstation or DHL branch.
Can another person accept my parcel?
Depending on the available DHL options, you may be able to select a preferred neighbour.
How can I manage future DHL deliveries more flexibly?
Register for a free DHL customer account and use the available DHL preferred delivery services.
👉 Register for a DHL customer account
🍀 Our tip: If you already know that you will be away for a longer period, please place your GIESSWEIN order only when you can ensure that the parcel can be received.