As soon as your GIESSWEIN order has been shipped, you will automatically receive a shipping confirmation by email. 📦
The email will be sent to the email address you entered when placing your order on www.giesswein.com.
How do I recognize the shipping confirmation / shipping notification?
You will automatically receive the shipping confirmation by email as soon as your order has left our warehouse in Austria (AT).
The subject line of the email is:
“Your order is on its way”
The email includes, among other things:
- your GIESSWEIN order number, e.g. “Order GW...”
- confirmation that your order has been shipped
- your personal tracking number
- the button “TRACK SHIPMENT”
đź’ˇ Important: You will only receive an automatic shipping notification if you placed your order via www.giesswein.com.
For orders placed by telephone or by order card/postcard, no tracking number or automatic shipping notification is provided. However, your order will of course be shipped with the same care.
How can I track my order?
Open your shipping confirmation and simply click:
➡️ “TRACK SHIPMENT”
You will then be redirected to the tracking page of the responsible shipping provider.
There you can check the current shipping status of your order and see where your parcel is.
Where can I find my tracking number?
You can find your personal tracking number directly in the shipping confirmation email.
You do not need to request the number separately.
The easiest option is to click “TRACK SHIPMENT” directly in the email.
I have not received a shipping confirmation – what can I do?
Please first check:
- your inbox
- your spam or junk folder
- your promotions folder, if applicable
- whether you entered the correct email address when placing your order
If you have not yet received a shipping confirmation, your order may not have been shipped yet.
As soon as your order has been shipped, the shipping confirmation will automatically be sent to the email address provided with your order.
My tracking does not show any movement yet
After receiving your shipping confirmation, it may take some time before the shipping provider displays the first tracking information.
During transit, the tracking status may also not be updated at every individual transport step.
We recommend checking the status again after 24–48 hours.
Please continue to check your shipment via the “TRACK SHIPMENT” button in your shipping confirmation.
In short
- As soon as your order has been shipped, you will automatically receive a shipping confirmation by email.
- The subject line is “Your order is on its way”.
- The email is sent to the address entered when ordering on www.giesswein.com.
- The shipping confirmation contains your order number and tracking number.
- Click “TRACK SHIPMENT” to check the current shipping status.
- No email found? Please also check your spam, junk and promotions folders.