In some cases, we may ship one order in several parcels. 📦📦
The reason is that we want to deliver your order to you as quickly as possible.
Why is my order split into several parcels?
This may happen, for example, if:
- individual items are ready for dispatch at different times
- items are shipped from different warehouse areas
- the size or packaging requires several parcels
- an item is replaced or sent separately at a later stage
Will I have to pay additional shipping costs?
No.
If your order is split into several parcels, you will not be charged any additional shipping costs.
Will I receive tracking information for each parcel?
Yes. As soon as a parcel has been shipped, you will usually receive a shipping confirmation with the corresponding tracking information.
Depending on the type of shipment, you may therefore receive several shipping confirmations.
What should I do if not all parcels have arrived yet?
Please first check the tracking information for each parcel.
It is possible that the parcels are transported at different speeds and delivered on different days.
đź’š If a parcel is still missing after a few days or you have any questions, our customer service team will be happy to help at shop@giesswein.com.