Within the first 60 minutes after placing your order, you can often change your delivery address yourself online.
To do this, open your order confirmation email. There you will find a button you can click to make changes.
Our customer service team can also review an address change only within the first 60 minutes after the order has been completed and, provided the order has not yet been processed further, make the change for you.
Please contact us as quickly as possible and provide the following information:
- Your order number and email address
- Your complete new delivery address
What happens after the first 60 minutes?
Once the first 60 minutes have passed or your order is already being prepared for dispatch, it is generally no longer possible to change the delivery address.
Depending on the shipping provider, further options may still be available later, for example:
- Redirecting the parcel to a parcel shop or collection point
- Changing the delivery date
- Granting permission to leave the parcel in a safe place
These options depend on the shipping provider and the destination country and therefore cannot always be offered.
Our tip
📦 Please check your delivery address carefully before completing your order and make sure that all details are 100% correct. This helps to avoid delays or returns.
💚 If you have accidentally entered an incorrect address, please contact us as soon as possible. Within the first 60 minutes, we will be happy to check what options are still available.