No, complaints/claims cannot be submitted by phone. Please always send your claim in writing, including
clear photos of the defect, and your order number either by email to shop@giesswein.com
or via our contact form at www.giesswein.com
Why are photos required?
Photos are an essential part of our quality management. They allow us to assess the issue accurately, identify possible causes, and continuously improve our products. This helps us maintain the high quality standards we strive for.
We put great care into delivering excellent quality and durable products. If something is not as it should be, we will of course handle your request carefully and work with you to find a suitable solution. Thank you for your understanding and support.