Have you purchased an item directly in one of our GIESSWEIN stores, outlets or flagship stores and would like to make a complaint? We will be happy to help. 🍀
Please submit your complaint in writing via our GIESSWEIN contact form.
➡️ GIESSWEIN contact form:
https://support.giesswein.com/hc/de/requests/new
📸 What information do we need for your complaint?
To help us review your complaint quickly and assign it to the correct GIESSWEIN store, please provide the following information:
Photos of the defect or issue
Please send clear photos showing the affected area.
Invoice number / sales receipt
Please provide the invoice number or details from your sales receipt.
GIESSWEIN store
Please let us know which GIESSWEIN store you purchased the item from.
Short description of the complaint
Please briefly describe the defect or issue.
🏬 Which GIESSWEIN stores does this process apply to?
This process applies to items purchased directly in one of the following GIESSWEIN stores:
- GIESSWEIN Trendstore Brixlegg
- GIESSWEIN Outlet Brixlegg
- GIESSWEIN Store Vienna
- GIESSWEIN Flagship Store Kössen
What happens after I submit my complaint?
Your request will first be received by our GIESSWEIN Customer Service team.
We will check which GIESSWEIN store the item was purchased from and forward your complaint directly to the responsible contact person at that store.
The relevant store team will then review your case and the next steps.
💡 Tip: The more complete your information and photos are, the faster and more accurately your complaint can be processed.
In short
For a complaint regarding an item purchased in a GIESSWEIN store, please use our contact form.
Please provide:
- photos of the defect
- your invoice number or sales receipt details
- the GIESSWEIN store where you purchased the item
- a short description of the issue
Your complaint will be forwarded by GIESSWEIN Customer Service to the responsible contact person at the GIESSWEIN store where you purchased the item.
Our store team will then contact you directly.