Complaint

• My GIESSWEIN product is defective – how can I submit a complaint?
• What information do I need for a complaint?
• Which photos are required for a complaint?
• How do I make a complaint about an item purchased in a GIESSWEIN store?
• What's the difference between a poor fit and a material defect?
• My shoes feel too tight – will they loosen over time?
• Warranty, Guarantee or 365-Day Satisfaction Guarantee – What's the Difference?
• What does the 1-year satisfaction guarantee mean?
• What happens to my feedback after I submit a complaint?
• How can I submit a complaint or send feedback to Quality Management?
• My product has a defect – what can I do?
• Can I submit a complaint/claim by phone?