To help us review and process your complaint quickly and carefully, please send us the following information:
- 📄 Your order number
- 📄 A description of the defect
- 📸 A close-up photo of the defect, where the damaged area is clearly visible
- 👟 A photo of the complete shoe, so we can assess the overall condition
If your complaint concerns a pair of shoes, please send us photos of both shoes if possible.
💡 The clearer and more detailed the photos are, the faster we can process your request.
Please send this information to: shop@giesswein.com
Thank you for your support. Our Customer Service team will review your complaint as quickly as possible and get back to you. 🍀