Why can this still happen?
We fully understand why this question may arise. When you submit a complaint, you naturally want to know what happens with your feedback afterwards.
What happens after we receive your feedback?
Every justified complaint and every piece of customer feedback is forwarded internally by our customer service team to the responsible quality management department.
The information is collected, evaluated and taken into account as part of our ongoing quality monitoring.
Depending on the type of feedback, the following aspects may be reviewed:
- Materials and workmanship
- Production batches
- The frequency of similar feedback
- Opportunities for improvement in future production
Will I receive an update about the outcome?
We kindly ask for your understanding that we are unable to provide individual updates about our internal review process or any resulting measures.
Quality inspections and product improvements are ongoing processes. They involve many different factors and are carried out regularly. For this reason, we cannot provide details about which specific measures may have resulted from an individual report.
Will my feedback still be taken into account?
Yes. Every piece of feedback is valuable to us and forms part of our quality assessment. Feedback from our customers helps us continuously develop and improve our products and processes.
Regardless of this internal process, we carefully review every individual complaint and work with you to find a suitable solution, whether it is an isolated case or a matter that has already been reported.
Thank you for helping us continuously improve our products with your feedback. 💚