Yes, absolutely. Please keep your parcel drop-off receipt with the tracking number in a safe place until your return has been fully completed. Why is this important?
The receipt is proof that you actually handed the parcel over to the shipping carrier.
It allows shipment tracking in case of delays or questions.
In the event of a lost parcel, an investigation can only be initiated with the tracking number.
Without the receipt or tracking number, a refund or clarification is unfortunately not possible.
Tip: It’s best to keep the receipt until the refund has been processed.