Your shipment could not be delivered according to the shipping provider and is already on its way back to us (GIESSWEIN Walkwaren AG, Austria). This return process can take up to 21 business days and unfortunately cannot be accelerated or stopped. Once the return has arrived at our warehouse, the refund will be processed automatically using your original payment method.
To receive your desired products as quickly as possible, we recommend placing a new order via our online shop: www.giesswein.com
Please make sure that your delivery address is entered 100% complete and correct.
Reasons for return to sender:
Common causes for failed delivery include incomplete or incorrect address details, such as missing first or last name, missing house number, incorrect postal code, incomplete parcel locker information, or selecting an incorrect or closed pickup point.
ℹ️ Please always provide your address in the following format:
- First name and last name
- Street and house number
- Postal code + city + country
ℹ️ For deliveries to companies, please include:
- Company name
- “c/o” (or attention to) first name + last name
- Street + house number
- Postal code + city + country
ℹ️ Note:
Only fully completed addresses ensure successful delivery.