In rare cases, a parcel may be misrouted during transport. This means that the shipment was accidentally sent via a different route or to a different delivery area. 😊
What does “misrouted” mean?
A misrouted parcel does not mean that your parcel is lost. In most cases, the shipping carrier will sort the parcel again and continue processing it.
Why was my parcel taken to a parcel shop?
Due to the misrouting, your parcel may not be delivered directly to your address. Instead, it may be left at a parcel shop or pick-up location for collection.
In this case, you will receive information about which location your parcel is ready for collection at.
Do I need to do anything?
Please check your tracking information and any notifications from the shipping carrier.
If anything is unclear or you need help, please contact our Customer Service team at shop@giesswein.com.
We will be happy to assist you. 🍀