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How can I speak to a GIESSWEIN employee or Customer Service representative?

  • Updated

Would you like to speak to a real person and not receive another automated response?

Of course. You can contact our GIESSWEIN Customer Service team directly. 🍀

 

I want to speak to a person – how can I contact Customer Service?

You have several options:

 

  • Contact form

The easiest way to contact our Customer Service team is via our contact form:

➡️ Open the GIESSWEIN contact form

Your request will be handled by our Customer Service team.

If your request concerns an order, please include your order number or customer number, if available.

https://support.giesswein.com/hc/en-001/requests/new

 

 

  • Email

You can also contact us by email:

shop@giesswein.com

Please describe your request as clearly as possible and include your order number if you know it.

 

 

I don’t want an AI response – can I contact a real person?

Yes.

If you do not want an automated response and would prefer your request to be reviewed by a real person or Customer Service representative, please use:

➡️ our contact form

You can also contact us by email or telephone.

 

I urgently want to speak to someone – what can I do?

If you would like your request to be handled personally, we recommend sending an email to:

shop@giesswein.com

Alternatively, you can contact us at any time via our contact form.

 

Please include the following information if available:

1.) Order number
2.) Customer number
3.) Short description of your request
4.) Photos or documents, if helpful for your request

This helps our Customer Service team assign and process your request as quickly as possible.

Your request is important to us.

 

Can I contact GIESSWEIN if I don’t know my order number?

Yes.

An order number is not mandatory when using our contact form.

If you do not know your order number, please provide as much information as possible, including your full contact details and information about your order.

➡️ Contact GIESSWEIN Customer Service

 

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We are happy to assist you personally. 🍀

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