When you return an item or receive a refund, the amount is always refunded to the original payment method used when placing your order.
ℹ️ This is required for security reasons and in accordance with the policies of our payment providers and credit card companies.
Why is this necessary?
A refund can only be processed to the same payment method that was used for the original purchase. This helps ensure secure transactions and prevents fraud.
For this reason, we are unfortunately unable to refund your order to:
- another bank account
- another credit card
- a PayPal account (if PayPal was not used for the purchase)
- another person
What if my credit card has expired or has been cancelled?
Even if your credit card has expired or has been cancelled, the refund is still sent to the original card used for your purchase.
In most cases, your money is not lost. The bank or credit card issuer can usually trace the refund and transfer it to your current account or replacement card.
Please contact the bank or financial institution that issued your credit card. They can locate the refund using your previous card details or account information.
🔄 My credit card has been replaced. What should I do?
If your credit card has simply been replaced (for example because it expired or was lost), the refund is usually transferred automatically to your new card or the associated credit card account.
If this does not happen automatically, your bank will be able to assist you.
🏦 I have changed my bank account.
Even if your bank account has changed, the refund must first be sent to the original payment method.
Please contact your previous bank or payment provider. They can advise you on how the refund will be forwarded or credited.
Can GIESSWEIN refund my order to a different payment method?
Unfortunately, no.
For security reasons and in accordance with banking and data protection regulations, refunds can only be issued to the original payment method used for your purchase.
I paid with PayPal.
If you paid via PayPal, your refund will automatically be credited to your PayPal account.
💳 I paid by credit card.
Your refund will be credited to the same credit card that was used for the purchase.
Depending on your bank, it may take several business days before the refund appears on your credit card statement.
🤝 Need further assistance?
If your refund has not appeared after the usual processing time, our Customer Service team will be happy to help.
Please have your order number ready when contacting us: shop@giesswein.com