After successfully completing your order, you will usually receive an order confirmation by email within a few minutes. 📧
Please check the following first:
📩 Your spam or junk mail folder
📧 Whether the email address entered during checkout is correct
📨 Whether your email inbox has enough available storage
I still haven’t received an order confirmation
Possible reasons include:
- The email address was entered incorrectly
- You use several email addresses or inboxes and may need to check all of them
- The order was not completed correctly or no payment method was selected
If you still cannot find an order confirmation after a few minutes, please contact our customer service team at shop@giesswein.com.
Please provide the following information whenever possible:
- Your full email address
- Your name
- The approximate order date
- If available: your order number or payment confirmation
This allows us to locate your order quickly and resend the order confirmation.
Was my order still submitted successfully?
In many cases, the order was submitted successfully even though the order confirmation did not reach you.
Our customer service team will be happy to check this for you and provide information about the current status of your order.
💚 We are happy to help so that you can quickly receive confirmation and clarity about your order.