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I can’t log in to my GIESSWEIN customer account – what can I do?

  • Updated

Are you unable to log in to your GIESSWEIN customer account or not receiving your access code by email? We are happy to help. 🍀

 

How does the login to my GIESSWEIN customer account work?

You do not need a password to log in.

Here’s how:

  1. Open www.giesswein.com.
  2. Open the customer account section:
    • on desktop, click the customer account icon in the top right
    • on mobile, open the menu and select the corresponding login section
  3. Enter your email address.
  4. You will automatically receive a personal access code by email.
  5. Enter this code to log in to your customer account.

💡 Important: The access code is valid for 15 minutes.

 

I am not receiving the access code by email – what can I do?

If the email containing your access code does not arrive, please check the following:

  • Is your email address entered correctly?
  • Are you using the same email address you used when ordering from GIESSWEIN?
  • Check your spam or junk folder.
  • Also check other email folders such as “Promotions” or “Unknown”.
  • Make sure your email inbox is not full.
  • Try logging in again using a different browser.
  • Check whether your email provider is blocking or delaying emails from GIESSWEIN.

You can then restart the login process and request a new access code.

 

Why can’t I see my order in my customer account?

Your GIESSWEIN customer account only shows orders placed using the same email address you use to log in.

If you used a different email address for an order, that order may not appear in your current customer account.

 

Is signing up for the newsletter the same as having a customer account?

No.

Signing up for the GIESSWEIN newsletter and logging in to your GIESSWEIN customer account are two separate processes.

A newsletter subscription or newsletter email is not required to log in to your customer account.

To log in to your customer account, you need the personal access code that is automatically sent to you by email after entering your email address in the login section.

 

I am not receiving newsletter emails or the access code

If you are not receiving any emails from GIESSWEIN, please check:

  • the email address you entered
  • your spam or junk folder
  • the available storage space in your inbox
  • possible filters or blocks set by your email provider

If the emails still do not arrive, your email provider can also check whether messages are being blocked or delayed.

 

I still can’t log in – how can I get personal assistance?

If you are still unable to log in after following these steps, our GIESSWEIN Customer Service team will be happy to assist you personally.

➡️ Please use our contact form or customer service chat on www.giesswein.com.

Please provide the following information:

  • the email address you are trying to log in with
  • your order number, if available
  • a short description of what happens when you try to log in

🔒 Important: Please do not share your personal access code with anyone. Our Customer Service team does not need this code.

 

 In short

  • You do not need a password for your GIESSWEIN customer account.
  • After entering your email address, you will receive a personal access code by email.
  • The access code is valid for 15 minutes.
  • No email received? Check your email address, spam folder, inbox storage and browser.
  • Orders are only displayed if they were placed using the same email address.
  • Newsletter subscription and customer account login are separate.
  • If you still cannot log in, GIESSWEIN Customer Service will be happy to help.