Did you accidentally order an item twice, select the wrong quantity, or would you like to change your order afterwards? No problem – we will show you what you can do. 🍀
Can I change the quantity of an order I have already placed?
Once an order has been completed, the quantity cannot be changed afterwards from two items to one item or otherwise adjusted.
If, for example, you accidentally ordered two pairs but only need one, we recommend:
- Cancel the original order while cancellation is still possible.
- Open your order confirmation email and click on “Change or cancel order”. This option is available for 60 minutes after placing your order.
- Then simply place a new order for the correct quantity at:
This ensures that you receive exactly the quantity you need.
How can I cancel my order?
Shortly after placing your order, you can cancel it yourself online while the cancellation option is still available.
As our orders are prepared for shipment quickly, cancellation is only possible for a limited period.
How do I know if my cancellation was successful?
After a successful cancellation, you will automatically receive a confirmation email at the email address used for your order.
The subject line is:
“Order GW... has been cancelled.”
Inside the email, you will see messages such as:
“Your order has been cancelled.”
and:
“Please note: Your order GWE... has been cancelled as requested.”
If you have received this email, your order has been successfully cancelled.
You do not need to send an additional cancellation request to Customer Service.
💡 Tip: Please also check your spam or junk folder if you cannot find the email.
Can I simply place a new order after cancelling?
Yes.
Once your order has been successfully cancelled, you can immediately place a new order for the desired items at www.giesswein.com.
Please check the following details carefully:
- desired model
- colour
- size
- quantity
- delivery address
This helps ensure that your new order is exactly as you want it.
My order can no longer be cancelled – what can I do?
If cancellation is no longer possible, your order may already be in preparation for shipment.
In this case, the order can no longer be changed afterwards.
If, for example, you receive two pairs even though you only need one, you can return the unwanted pair to GIESSWEIN after delivery.
➡️ You can find information about returns in our GIESSWEIN Help Center.
I only want to change the size, colour or model
The size, colour or model cannot simply be changed within an existing order once the order has been completed.
The fastest and safest option is:
- change or cancel the original order yourself within 60 minutes after placing it, if this option is still available
- order the desired item directly at www.giesswein.com
If you make the change within the 60-minute period, you can then place a new order for the correct item.
In short
- A completed order cannot later be changed from two pairs to one pair.
- You can cancel the order yourself within 60 minutes after placing it, as long as the cancellation option is still available.
- After a successful cancellation, you will receive a confirmation email with the subject “Order GW... has been cancelled.”
- If the email states “Your order has been cancelled”, the cancellation was successful.
- You can then simply place a new order for the correct quantity at www.giesswein.com.
- If cancellation is no longer possible, unwanted items can be returned free of charge after delivery.
- To avoid additional waiting time caused by shipping, we recommend ordering the correct size, colour or model straight away if a change or cancellation is no longer possible.