When you contact us via the GIESSWEIN contact form, your email address must first be verified. Only after this verification will your request be automatically forwarded to our Customer Service team.
How to submit a contact request
- Open www.giesswein.com.
- Click on “Help” and then on “Contact” / “Contact Form”.
- Alternatively, you can open the contact form directly here:
Open the GIESSWEIN contact form - Enter a correct and valid email address.
- Select the appropriate reason for contacting us.
- Describe your request as precisely as possible.
- If images or documents are helpful for processing your request, you can upload them via “Add file”.
- Then click on “Submit”.
- Important: ✅ Please make sure to confirm your email address afterwards. Otherwise, your request will not reach the GIESSWEIN Customer Service inbox.
ℹ️ Important: Verify your email address
After clicking “Submit”, your request has not yet been fully submitted.
You will first receive the following message:
👉 “Request not submitted yet. Check your emails to verify your address. After verification, your request will be sent automatically.”
Please open your email inbox and confirm your email address via the verification email you received.
This additional verification is a security measure and helps us prevent spam and misuse.
Important: ✅ Only after your email address has been successfully verified will your contact request be automatically forwarded to our Customer Service team.
Didn’t receive a verification email?
Please also check your spam or junk folder.
Also make sure that you entered the correct email address in the contact form. If the address was incorrect, please submit your request again using your valid email address.
When will I receive a reply?
We aim to process requests on business days from Monday to Friday within 24–48 hours whenever possible.
If you have not received a reply after this time, please also check your spam or junk folder. 🍀