If you cannot find an order in your GIESSWEIN customer account, please first check which email address you used for the respective order.
I have several email addresses
If you have used different email addresses for different orders, these orders may be assigned to different customer accounts or customer numbers.
For example, an order placed using a different private, business or previously used email address may not be displayed in the customer account you are currently logged into.
Even if the name and delivery address are the same, the email address used for the order is particularly important for assigning the order correctly.
Please check all your email addresses
Please think about which email addresses you may have used for previous orders with GIESSWEIN.
Then check the inboxes of these email addresses and search, for example, for:
- GIESSWEIN
- Subject: Order confirmation GW...
- Subject: Your order is on its way!
- Subject: Your order has been refunded
- Shipping confirmation / shipping notification
- Your order / order confirmation
Please also check:
- your spam or junk folder,
- your trash folder,
- archived messages,
- older private email addresses,
- business email addresses.
This often makes it possible to quickly identify which email address was used to place the order you are looking for.
I have several GIESSWEIN customer accounts
If you have used different email addresses for previous orders, this may have resulted in several customer accounts or customer numbers.
Please therefore log in using the different email addresses you may have used for orders with GIESSWEIN.
Orders placed using another email address will not automatically appear in the customer account you are currently using.
I still can’t find the order
No problem – we’ll be happy to help. 🍀
Please send us as many of the following details as possible:
- First and last name of the person who placed the order
- Possible email address(es) used for the order
- Full delivery address
- Approximate order date
- Item ordered
- Order number, if available
The more information we receive, the easier it will be for us to locate the relevant order.
In short
Order not visible in your customer account?
→ Check whether you may have used a different email address when placing the order.
Do you have several email addresses?
→ Please check all corresponding inboxes for messages from GIESSWEIN.
Have you used different email addresses for different orders?
→ This may have created different customer accounts or customer numbers.
Still unable to find the order?
→ Send us your name, possible email addresses, delivery address and approximate order date. We’ll be happy to help you locate it.