If your payment was declined or failed, your order may not have been completed successfully. Possible reasons include incorrect payment details, a declined credit card payment, a failed PayPal payment, or a technical interruption during checkout.
What can I do if my payment failed?
Please check the following:
- Are your payment details complete and correct?
- Does your billing address match the information registered with your payment provider?
- Is your credit card still valid and enabled for online payments?
- Is your available credit limit or balance sufficient?
- Did you complete any additional payment verification required by your bank?
Then try to complete the payment again. 🍀
The payment still does not work
If your payment continues to be declined, you can select another available payment method and try to place your order again.
If you are experiencing problems with a credit card, PayPal, Klarna, or another payment provider, the respective payment provider may also be able to provide more information about the reason for the decline.
Was my order placed anyway?
Please check whether you received an order confirmation from GIESSWEIN by email. Also check your spam or junk folder.
If you did not receive an order confirmation or an order number, your order may not have been completed successfully.
Amount charged or reserved, but no order confirmation received?
If an amount has already been charged or reserved on your account but you have not received an order confirmation, please contact the GIESSWEIN customer service team at shop@giesswein.com.
Please provide the following information if possible:
- The email address you used for the order
- Your address: first name, last name, street, house number, city and country
This information will help us check whether an order has been placed.