If the amount for your GIESSWEIN order has been charged or your account has been debited, but you have not received an order confirmation, please first check your email inbox as well as your spam or junk folder.
For every successfully placed GIESSWEIN order, an order confirmation is automatically sent by email to the email address entered during checkout. The order number in the confirmation always starts with “GW”. 📩
Check your emails first
Search your email inbox for an order confirmation from GIESSWEIN and also check your spam or junk folder.
Please also check whether you may have used a different email address when placing your order or accidentally entered your email address incorrectly.
If the order was successfully completed, the order confirmation was automatically sent to the email address provided during checkout.
Where can I find my order number?
You can find your order number in your GIESSWEIN order confirmation.
A GIESSWEIN order number always starts with:
GW...
If you have received an order confirmation containing a GW order number, your order has been successfully created in our system.
I did not receive an order confirmation or an order number
If you have not received an order confirmation or an order number starting with “GW”, even though the amount has already been charged, please contact our GIESSWEIN customer service team at:
We will be happy to check whether an order exists for you. 🍀
Please provide us with the following information:
- the email address used for the order
- your first and last name
- your street and house number
- your city
- your country
With this information, we can search for your order and payment.
Should I place the order again?
Yes. If you did not receive an order confirmation by email and you are sure that you entered the correct email address, you can place the order again.
The amount is only pending or reserved
Depending on your bank or payment provider, an amount may initially appear as pending or reserved. A pending or reserved amount is not always a final charge.
If no GIESSWEIN order was successfully created, the reservation may be released again depending on your bank or payment provider.
If you have questions about the status of a pending payment, your bank or payment provider can also provide further information.
Important information about payment details
⚠️ Please do not send us your full credit card details, PINs, passwords, or online banking login details.
🔒 We do not need this confidential information to search for your order.