Unfortunately, your message could not be matched to a specific question.
Please briefly describe your request again in words. 😊
If you would like to enter an order number, tracking number, article number or discount code, please also briefly explain what you need help with.
I only entered an order number
GIESSWEIN order numbers usually begin with:
- GW...
- VSKT...
If you only enter your order number, our chat assistant may not be able to identify what you would like to know.
Please write, for example:
“Where is my order GW...?”
“When will my order GW... be delivered?”
“I would like to return my order GW....”
“When will I receive the refund for VSKT...?”
“I have a problem with my order VSKT....”
I only entered a tracking number
Please briefly explain what you would like to know about your shipment.
For example:
“Where is my shipment? My GIESSWEIN order number is GW....”
or:
“My shipment tracking is not working.”
I only entered a discount code
Please briefly add what you need help with.
For example:
“My discount code is not working.”
“Why is my discount code not being accepted?”
“How can I redeem my discount code?”
My message only consists of letters, numbers or special characters
Messages such as:
“Kakn00061+!,,#,#;,;;€;”
“asdf123!!!”
“123###;;;”
“?????”
may not be matched to a specific question.
Please send your message again and briefly describe what you need help with.
I accidentally sent an incomplete message
No problem. 💚
Simply send a new message with your complete question.
Our chat assistant will then try again to identify your request and provide the appropriate answer.
Frequently asked questions
Why does the chat not understand my message?
If a message does not contain a recognizable question or only consists of a number, individual characters or a random sequence of characters, it may not be possible to assign it to a specific request.
lease briefly rephrase your question in words.
My order number starts with GW. What should I enter?
Please add your request to the order number, for example:
“Where is my order GW...?”
My order number starts with VSKT. What should I enter?
For example, write:
“I have a question about my order VSKT....”
and then briefly explain what you need help with.
I only sent my order number.
Please add what you would like to know about your order – for example delivery, return, refund, cancellation or complaint.
I only entered special characters or a random sequence of characters.
Please send your actual question again in a few short words.