If you have questions about your Shop Pay account, your saved payment details or your Shop Pay settings, please contact Shopify Shop Support directly.
Shop Help Center:
https://help.shop.app/en/shop
Contact Shop Support:
https://help.shop.app/en/shop/report-issue/contact-the-shop-support-team
You can also access Shop Support directly through the Shop app or via shop.app.
Shop Support can help with questions about:
- Shop Pay
- your Shop account
- saved payment methods
- saved addresses
- phone number and account settings
- Shop Cash
- technical issues with Shop Pay
Can GIESSWEIN access my Shop Pay account?
No. GIESSWEIN does not have access to your personal Shop Pay account or to your complete saved payment details.
Your Shop Pay data and settings are managed directly by Shopify. For privacy and security reasons, we therefore cannot:
- change a credit or debit card saved in Shop Pay
- add or remove a saved payment method
- change your Shop Pay account details
- change your phone number or other personal Shop Pay settings
You can manage your saved payment and account information directly through Shop Pay or the Shop app.
Who can help me with questions about my GIESSWEIN order?
For questions about your GIESSWEIN order, delivery, return or refund, the GIESSWEIN Customer Service Team will of course be happy to help.
If your question concerns your personal Shop Pay account or the payment information saved there, please contact Shopify Shop Support directly.