No, you will generally not receive a new invoice after a return.
What happens next depends on the payment method you originally selected.
I paid with Klarna
If you paid with Klarna, please also register your return directly in your Klarna account or in the Klarna app.
This allows Klarna to pause your payment plan while your return is being processed.
Once GIESSWEIN has received and processed your return, the corresponding order amount will be adjusted and transmitted to Klarna.
If you return only part of your order
If you return only part of your order, the amount due will be reduced accordingly.
You will only need to pay for the items you keep.
If you return the entire order
If you return your entire order, the outstanding Klarna amount will be adjusted or cancelled accordingly once the return has been processed.
Have you already paid Klarna?
If you have already paid Klarna in full or in part, any resulting refund will be processed via Klarna.
You can check the current payment and refund status directly in your Klarna account or in the Klarna app.
💡 Important: Please keep your return receipt and tracking number until your return has been fully processed.
Where is Klarna available at GIESSWEIN?
Klarna is available on www.giesswein.com for delivery addresses in the following countries:
- Germany (DE)
- Austria (AT)
- Belgium (BE)
- France (FR)
- United Kingdom / UK
The Klarna payment options available for your order are displayed automatically at checkout.
Can GIESSWEIN view my Klarna invoice or payment status?
No.
Klarna is an external payment provider. For data protection reasons, GIESSWEIN does not have access to your personal Klarna account.
GIESSWEIN processes your return and transmits the corresponding adjustment to Klarna.
For questions about your personal Klarna payment plan, payment status or a Klarna refund, please contact Klarna directly.
I paid by credit card or PayPal
If you paid by credit card or PayPal, you will also not receive a new invoice after a return.
Once your return has been processed by GIESSWEIN, the corresponding amount will automatically be refunded to the original payment method.
How long does return processing take?
Return processing at GIESSWEIN usually takes 14–21 business days.
Please keep your return receipt and tracking number until the refund has been completed.
In short
- No new invoice is issued after a return.
- With Klarna, the payment amount is adjusted after the return has been processed.
- Please also register your return in your Klarna account or in the Klarna app so that the payment plan can be paused during processing.
- If you have already paid Klarna, the corresponding refund will be processed via Klarna.
- For credit card or PayPal payments, the refund is issued to the original payment method.
- GIESSWEIN does not have access to your personal Klarna account or Klarna payment status.