As soon as your return has arrived with us and has been processed, the refund will be issued automatically, provided that no exchange has been requested.
The refund will be made to the original payment method used for your order.
Once the refund has been processed, we will automatically send a confirmation email to the email address provided with your order. 😊
Our refund confirmation emails are usually sent early in the morning, typically between approximately 4:40 a.m. and 6:00 a.m.
If you cannot find the email, we recommend checking your spam or junk folder as well.
Please note that, depending on the payment method, it may take some additional time for the refunded amount to appear in your account.
Please also note that the processing of returns can take between 7 and 21 business days.
If you have any questions about your refund, our GIESSWEIN Customer Service team will be happy to assist you. 🍀