Have you exceeded the regular return period because you were on holiday, ill, or were unable to send your return in time for another reason?
No problem. 💚
At GIESSWEIN, you benefit from our 365-day satisfaction guarantee on all products.
This means that even if the regular return period has already expired, you can still return your GIESSWEIN product within 365 days.
💚 What does the 365-day satisfaction guarantee mean?
Your satisfaction is very important to us.
If you are not satisfied with a GIESSWEIN product, you can return it within 365 days under our 365-day satisfaction guarantee.
This also applies, for example, if:
- 🏖️ You were on holiday
- 🤒 You were ill
- 📅 You exceeded the regular return period
- 📦 You would like to send your return at a later date
- 👟 The product does not fit properly
- 💚 You are not satisfied with the product
I have exceeded the 14-day period – can I still return my order?
Yes.
Even if the regular return period has already expired, you can still return your product under our 365-day satisfaction guarantee.
Exceeding the regular return period therefore does not automatically mean that a return is no longer possible.
Can I still use the return label from my parcel?
Yes, provided that the return label is still valid.
The validity depends on the respective shipping provider:
-📦 DHL return label: valid for 3 months
-DHL / Colis Privé return label for France: valid for 3 months
-Austrian Post / POST AT return label: valid for 30 days
If your return label is still within this validity period, you can continue to use it for your free return.
My return label has expired – what can I do?
If your original return label:
- has already expired,
- is no longer available,
- has been lost, or
- can no longer be used,
you can generate a new return label free of charge.
👉 Generate a free GIESSWEIN return label
Your return is free of charge.
🔄 I would like to exchange my item for another size or model – what do I need to do?
A direct exchange as part of the return is not required.
You can simply return the item that does not fit and place a new order for the desired item, size or model directly in our online shop.
👉 Go to the GIESSWEIN online shop
This means you do not have to wait for your return to be processed and can secure your preferred item straight away.
Important for returns from Switzerland, Liechtenstein, the UK or the USA
For returns from:
Switzerland & Liechtenstein
United Kingdom / UK
USA
the return must be registered in advance via our returns portal.
👉 Register your return & generate a free return label
Please select the items that you actually wish to return.
Does the return cost anything?
No.
Returns using our GIESSWEIN return label are free of charge.
Please only use the return label provided by GIESSWEIN or generated through our returns portal.
👉 Generate a free return label
💡 Tip: Please keep the proof of postage with your tracking number until your return has been fully processed.
In short
- 💚 365-day satisfaction guarantee: returns possible within 365 days
- 📅 14-day period exceeded: return is still possible
- 🏖️ Holiday / illness: no problem – use the 365-day satisfaction guarantee
- 📦 DHL label: valid for 3 months
- DHL / Colis Privé: valid for 3 months
- POST AT label: valid for 30 days
- 🏷️ Label expired or lost: generate a new one free of charge
- 💶 Return costs: free of charge
- 🌐 New return label: www.giesswein.com/return
📄 Please always keep the proof of postage / receipt for your return in a safe place. You will receive this directly when handing over your return to the respective shipping provider.
⚠️ If you exceed the 14-day payment or return period, please inform our accounting department or customer service team in good time. This allows us to review the matter and help avoid possible reminder fees.