No. Please always return items from different GIESSWEIN orders in separate packages.
For each order number, a separate return must be created and sent in a separate package.
Why do orders need to be returned separately?
At GIESSWEIN, incoming returns are scanned and assigned based on the order number.
If items from several orders are returned together in one package, the automatic allocation of the individual items may be more difficult. This can lead to delays or missing refunds.
To ensure that your refund is processed quickly and correctly, please always follow this rule:
1 order number = 1 return = 1 package 📦
I want to return items from two or more orders
Please proceed separately for each order:
- Open the GIESSWEIN returns portal at www.giesswein.com/return.
- Create your free return labels for printing.
- Pack only the items that belong to the respective order number.
- Use the return label that belongs to this return.
- Repeat the process for each additional order number.
Please do not combine several returns in one package.
Why is the order number so important?
Every GIESSWEIN return is processed using the corresponding order number.
This allows us to identify:
- which items were returned,
- which order the items belong to,
- which amount needs to be refunded,
- which payment method should be used for the refund.
A clear allocation helps us process your return quickly and reliably. 🍀
I have already returned items from several orders together in one package
If you have already returned items from different orders in one package, please contact our GIESSWEIN customer service team at:
Please provide all affected order numbers and, if available, the tracking number of your return shipment.
This allows us to review the return, assign the items to the correct orders, and help you as quickly as possible.
ℹ️ Important to know
For future returns, please note:
- Always return items from different orders separately.
- A separate package must be sent for each order number.