Did you return several items together in one parcel, but your return has only been partially refunded so far?
This means that there were more items in your return parcel than have currently been processed and refunded. Have you only received a partial refund even though you placed more items in the parcel?
We will be happy to check the whereabouts of the missing items for you.
What should I do?
Please contact our GIESSWEIN Customer Service:
📧 by email at shop@giesswein.com
or
➡️ via our GIESSWEIN contact form:
https://support.giesswein.com/hc/de/requests/new
If possible, please provide your order number and let us know which returned items have not yet been refunded.
Our Customer Service team will then be happy to send you the required affidavit form for the carrier.
Please note:
- Please make sure to enter the correct tracking number of your return shipment on the affidavit.
- Please list all items that were included in the returned parcel, including items that have already been refunded.
- Please complete all required information in full.
- Do not forget to add the date and your signature.
- Please keep the shipping receipt/proof of posting from the carrier until the case has been fully resolved.
Please complete the form in full, sign it and send it back to us. The form includes details such as the tracking number, return date, carrier and contents of the return shipment.
As soon as we receive the fully completed affidavit, we can initiate a specific investigation into the whereabouts of the missing items.
Please keep your return shipping receipt/proof of posting until the case has been fully resolved.
Thank you for your support and patience. 🍀