If you returned your order on “Date XY”, your parcel may still be on its way back to us or currently being processed.
For sustainability reasons, returns are consolidated and shipped back to our warehouse in batches. This can extend the process compared to individual shipments.
How long does a refund take?
14–21 business days in total (return transport + processing)
Once your return arrives at our warehouse, the refund is initiated
The refund is issued via the original payment method