Return processing times vary and are usually 14–21 business days.
As soon as your return has arrived and has been processed, the refund will be issued automatically to the original payment method used.
Important return information
Please always keep the drop-off receipt with your tracking number in a safe place until your return has been fully processed.
Important:
If you ordered from the USA, the UK, or Switzerland (US/UK/CH), your return must be registered online in advance.
Without this online registration, a refund is not possible.
Register your return here:
https://sendback.giesswein.com/b2c/