🔁 Option 1: Return form included in your parcel
👉 In most cases, a return form is already included in your parcel.
- Simply use it for your return
- Put the form inside the parcel
🌐 Option 2: Create your return label online
If you no longer have your return form, you can create a new return label at any time:
👉 https://sendback.giesswein.com/b2c/
How it works:
- Enter your order number + address and email address
- Create and print your return label
⚠️ Important note for international returns
👉 For the following countries, the return must be registered online:
- USA 🇺🇸
- United Kingdom (UK) 🇬🇧
- Switzerland (CH) 🇨🇭
➡️ Please create your return label exclusively via our return portal:
👉 https://sendback.giesswein.com/b2c/
💡 This is the only way to ensure that your return can be processed and assigned correctly.
📦 Important information for returns
- Please use only our return label (DHL / Post, etc.)
- Pack the goods securely
⏱️ Processing time
- Return shipping: depends on the shipping provider
- Processing after arrival at our warehouse: approx. 14–21 business days
💡 Good to know
👉 You can return your items within our 365-day guarantee if you are not satisfied.
Exchange requested?
-The fastest way is to place a new order at www.giesswein.com, online