Using the website
- Where can I find my orders and change my personal details?
- 🍪 How can you manage cookies or usage data?
- How do I access the GIESSWEIN Help Center for questions & answers?
- Why do many sizes sell out so quickly after a newsletter is sent?
- How can I change the language of my newsletter?
- I don’t want to receive any more emails—what can I do?
Order and payment
- Why haven’t I received an order confirmation?
- Where can I see how I paid for my order?
- Can I use a discount code more than once?
- Which payment methods does GIESSWEIN offer?
- Are discount codes combinable?
- What is an ARN number and what is it used for?
Shipment & Delivery
- My parcel was misrouted – what does this mean?
- My tracking hasn't been updated for several days – what does this mean?
- I was not at home – where is my parcel?
- Where is my shipment? (USA – FedEx status “Memphis / Customs”)
- I don’t have a DHL collection code – what can I do?
- Why is my parcel with EVRi (UK – United Kingdom) not showing any updates yet?
Returns
- I have already sent my parcel back. Has my return already been processed?
- I have already handed in my return – when will I receive my refund?
- I no longer have the original box – what can I use for my return?
- The shoes don't fit – what can I do?
- Will I receive a refund notification by email?
- Return without return form – is that a problem?
Products & Care
- Which GIESSWEIN shoes are suitable for a high instep?
- Why are the shoes shown without tied laces in the product pictures?
- My shoes are slipping at the heel – what can I do?
- My shoes are squeaking – what can I do?
- Men's Underwear Size Guide
- Are the shoes breathable?
Complaint
- My shoes feel too tight – will they loosen over time?
- What information do I need for a complaint?
- How can I submit a complaint or send feedback to Quality Management?
- Can I submit a complaint/claim by phone?
- My product has a defect – what can I do?
- What does the 1-year satisfaction guarantee mean?