Using the website
- How can I have the customer account of a deceased person deleted?
- I used the GIESSWEIN contact form but have not received a reply?
- How can I deactivate Shop Pay and delete my stored data?
- I accidentally ordered an item twice or selected the wrong quantity – what can I do?
- Do you have a question? We are happy to help.
- I can’t log in to my GIESSWEIN customer account – what can I do?
Order and payment
- What happens after I place my GIESSWEIN order?
- Which payment methods does GIESSWEIN offer?
- Can I change or cancel my order?
- Will I receive an order confirmation by email?
- Where can I check the current status of my order?
- Who can I contact if I have questions about Shop Pay?
Shipment & Delivery
- Can I receive my GIESSWEIN order from a specific date or postpone the delivery date?
- How can I refuse delivery of my DHL parcel?
- I am dissatisfied with DHL, Austrian Post, Swiss Post, FedEx, GLS or Colis Privé – where can I submit a complaint?
- Where can I find my shipping confirmation and tracking number?
- Can I combine orders that have already been placed?
- Why was my order shipped in several parcels?
Returns
- How do I register a return from Switzerland, Liechtenstein, the USA or the UK?
- My return has not yet been processed – when will I receive my refund?
- Returns & Exchanges: GIESSWEIN Video Guides on YouTube 📦
- When will I receive confirmation of my refund?
- Can I return items from multiple orders together in one package?
- I disposed of the return form or shipping box – what can I do?
Products & Care
- GIESSWEIN Quality – since 1954 🐑🌿
- Which GIESSWEIN shoes are suitable if I find it difficult to bend down?
- Do GIESSWEIN shoes have laces?
- What practical accessories does GIESSWEIN offer? Our recommendations for everyday life, travel, outdoor activities & shoe care 🎒🌿
- Can I purchase a replacement insole for children’s slippers or children’s shoes?
- Which GIESSWEIN shoes can be washed in the washing machine at 30°C? 🧼👟
Complaint
- My GIESSWEIN product is defective – how can I submit a complaint?
- What information do I need for a complaint?
- Which photos are required for a complaint?
- How do I make a complaint about an item purchased in a GIESSWEIN store?
- What's the difference between a poor fit and a material defect?
- My shoes feel too tight – will they loosen over time?