Using the website
- How Can I Find GIESSWEIN Products in My Size?
- I can’t find my order or a previous order
- How can I have the customer account of a deceased person deleted?
- I used the GIESSWEIN contact form but have not received a reply?
- How can I deactivate Shop Pay and delete my stored data?
- I accidentally ordered an item twice or selected the wrong quantity – what can I do?
Order and payment
- How to Report a GIESSWEIN Return to Klarna – Step-by-Step Guide & Payment Pause
- Klarna Payment at GIESSWEIN – Invoices, Payment Deadlines & Customer Service
- My credit card was blocked or replaced – where will my refund go?
- How can I contact PayPal about login problems, payments, charges or refunds?
- Can I change the payment method after placing my order?
- What happens after I place my GIESSWEIN order?
Shipment & Delivery
- How can I select express shipping?
- How can I track my order in real time?
- DHL Shipment Tracking – Where is my order?
- Can I receive my GIESSWEIN order from a specific date or postpone the delivery date?
- How can I refuse delivery of my DHL parcel?
- I am dissatisfied with DHL, Austrian Post, Swiss Post, FedEx, GLS or Colis Privé – where can I submit a complaint?
Returns
- Cancelling or withdrawing from an order – what do I need to do?
- Where can I drop off my return?
- Return period exceeded – can I still return my order?
- My return has only been partially refunded and some items are missing – what can I do?
- How do I register a return from Switzerland, Liechtenstein, the USA or the UK?
- My return has not yet been processed – when will I receive my refund?
Products & Care
- GIESSWEIN Materials & Allergies 🧶
- GIESSWEIN Gloves – Which Gloves Are Right for Me?
- GIESSWEIN Sandals, Clogs, Slides & Ballet Flats
- Which GIESSWEIN shoes have a wide toe box?
- Which GIESSWEIN hat or headband is right for me?
- Which GIESSWEIN Shoe Size Is Right for Me?
Complaint
- My GIESSWEIN product is defective – how can I submit a complaint?
- What information do I need for a complaint?
- Which photos are required for a complaint?
- How do I make a complaint about an item purchased in a GIESSWEIN store?
- What's the difference between a poor fit and a material defect?
- My shoes feel too tight – will they loosen over time?